General Company & Order Information
Q: What is PreserveBeauty.com?
A: PreserveBeauty.com is your one-stop online destination for premium beauty products designed to help you preserve and enhance your natural beauty. We specialize in high-quality hair care accessories, skin care, bonnets, lip care, and wigs.
Q: Where do you ship from?
A: We currently ship all orders from our warehouse in the United States.
Q: What are your shipping options and costs?
A: We offer a variety of shipping options at checkout, including standard and expedited shipping. Shipping costs are calculated based on the weight of your order and your location. We often run promotions with free shipping on orders over a certain amount!
Q: How long will it take to receive my order?
A: After your order is placed, please allow 1-2 business days for processing. Standard shipping typically takes 3-7 business days within the continental US. Delivery times may vary during holidays or sale events.
Q: What is your return and exchange policy?
A: We want you to love your purchase! We accept returns and exchanges on unused and unopened items within 30 days of delivery. For hygiene reasons, certain items like lip care and certain skin care products may be final sale if the seal is broken. Please see our full Return Policy page for detailed instructions.
Q: How can I track my order?
A: Once your order ships, you will receive a confirmation email with a tracking number and a link to track your package.
Q: What payment methods do you accept?
A: We accept all major credit/debit cards (Visa, Mastercard, American Express, Discover), PayPal, and Apple Pay.
Product Category FAQs
Hair Care Accessories & Bonnets
Q: What material are your satin bonnets made from?
A: Our bonnets are made from high-quality, durable mulberry silk or premium satin. Both materials are designed to reduce friction, prevent breakage, and lock in moisture while you sleep.
Q: What is the difference between silk and satin?
A: Silk is a natural fiber known for its incredible softness and temperature-regulating properties. Satin is a weaving technique that can be made from materials like polyester, creating a smooth, low-friction surface that is more affordable. Both are excellent for protecting hair.
Q: How do I choose the right size bonnet for my head?
A: Our bonnets are designed with an adjustable elastic band to fit most head sizes comfortably. Please check the product description for specific sizing details, as some styles may be listed as "one-size-fits-most" or have specific measurements.
Q: How should I care for my silk/satin bonnet and accessories?
A: We recommend hand washing in cold water with a mild detergent and laying flat to air dry. Avoid wringing or twisting the fabric to maintain its integrity and smoothness.
Skin Care & Lip Care
Q: Are your products suitable for sensitive skin?
A: Many of our products are formulated to be gentle and are suitable for sensitive skin. We always list key ingredients on the product page. However, we recommend doing a patch test before the full application if you have known allergies or highly sensitive skin.
Wigs
Q: Are the wigs pre-plucked and pre-bleached?
A: This varies by product. Please check the specific product description for details. Many of our lace front wigs come pre-plucked with a natural-looking hairline and some come with pre-bleached knots for a more realistic scalp appearance.
Q: What is the density of your wigs?
A: Wig density refers to how thick or thin the hair is. We offer a range of densities (e.g., 130%, 150%, 180%) to achieve different looks, from natural to very full. The density is clearly listed in the product specifications.
Q: Can I style the wigs with heat?
A: It depends on the fiber. Our human hair wigs can be styled with heat tools just like your own hair. Our high-quality synthetic wigs are often heat-friendly up to a specific temperature (e.g., 350°F). Always check the product description for heat styling capabilities before applying any heat.
Q: What cap sizes do you offer?
A: Our wigs are typically designed in an average cap size that fits most. Some styles may offer adjustable straps or multiple size options (Petite, Average, Large). Please refer to the specific product’s sizing chart for measurements.
Account & Website Help
Q: How do I reset my password?
A: Click on "Log In" and then select "Forgot Your Password?" Enter your email address, and we will send you a link to create a new password.
Q: How can I update my shipping address?
A: You can update your address in your account settings. If you need to change the address on an order that has already been placed, please contact our customer service team immediately at ashanti@preservebeauty.com. We can only modify the address if the order has not yet been processed for shipping.
Q: The product I want is out of stock. When will it be back?
A: We restock popular items regularly! You can sign up for the "Back in Stock" notification on the product page to receive an email as soon as it's available again.
Contact & Support
Q: How do I contact customer service?
A: Our friendly customer service team is here to help! You can reach us via email at ashanti@preservebeauty.com. We strive to respond to all inquiries within 24 to 48 business hours.
Q: Do you offer international shipping?
A: Currently, we only ship within the United States. We would like to offer international shipping in the future!
Q: Where can I find ingredient lists for your products?
A: Full ingredient lists are available on each product page. If you need more detailed information, please don't hesitate to contact us.
Q: Where is Preserve Beauty packaging designed?
A: All of our packaging is thoughtfully designed in the USA to ensure a high-end, stylish, and consistent brand identity.
Q: Where is Preserve Beauty packaging manufactured?
A: Our packaging is responsibly manufactured in China with strict quality control standards.
Q: Where are Preserve Beauty skincare products manufactured and distributed?
A: Preserve Beauty skincare products are made in China and distributed by Preserve Beauty, 1305 Barnard Street #811, Savannah, GA 31401-3241, USA.
💟 Contact us with any questions. We appreciate your support.
